Handling Hostile and Confrontational People at Work
Failing to deal with violence at work or aggression in the workplace results in problems for staff and you have a legal duty to protect your staff from this.
If you or your staff have to deal with people who do not get what they want, you will know how they can soon show their anger and become aggressive. Not getting what they want or simply having to wait are just two reasons why people change from being calm to aggression.
Handling violence and aggression in the workplace is easier when you know what to do. Our course will provide you with the knowledge and skills to deal with these situations.
This 3-hour workshop will help staff:
understand the causes of anger and aggression
understand what are acceptable and unacceptable levels of behaviour
recognise their responses when feeling challenged or threatened
use tactical communication and body language to gain rapport with difficult people
apply diffusion techniques
learn techniques to prevent a physical attack
deal with aggression that turns to violence
learn strategies to remain calm and centred
feel confident about dealing with anger or aggression in people.
Manifest your dreams - vision board workshop
Do you have a dream of what your life should look like? Feeling blocked and not sure if your dream will ever come true? If yes, then this workshop is for you.
Identifying what you want and need is the first step to fulfilling your dreams so join us as we explain the importance of having a vision for your life and tap into the power of your subconscious mind to unlock your potential.
Connect with like-minded peers.
Learn to let go of the past.
Get clarity on what you really want.
Set achievable goals and manifest the lifestyle you dream of.
Limited to 10 people.
“You are the author of your life. If you don’t like how it goes, write it differently. ”
Wellbeing and Resilience
This one day workshop course will help you discover how differently we each respond to everyday challenges and help you develop a personal, practical toolkit of evidence-based resilience skills, useful for everyday life, at work and at home.
This program helps you develop new skills and knowledge in personal resilience and wellbeing, and strengthens existing skills..
Workplace Mental Health First Aid
Mental Health First Aid (MHFA) (12-hour program)
Learning mental health first aid is as essential as physical first aid. Learn to spot the signs, provide help and guide a person towards support.
A mental health first aider provides initial assistance to an individual with a mental health problem (or crisis). This training supports people to spot the signs, have the confidence to provide initial help and guide a person towards support. It is about learning to listen, reassure and respond to the warning signs of depression, anxiety, psychosis and substance use, potentially preventing a crisis.
This training is delivered face-to-face training across two or more sessions to build confidence through a mix of case studies, group activities, presentations and discussions.
Note: Course content can be sensitive. It’s not recommended for people being treated or recovering from a mental health problem.
