Failing to deal with violence at work or aggression in the workplace results in problems for staff and you have a legal duty to protect your staff from this.

If you or your staff have to deal with people who do not get what they want, you will know how they can soon show their anger and become aggressive. Not getting what they want or simply having to wait are just two reasons why people change from being calm to aggression.

Handling violence and aggression in the workplace is easier when you know what to do. Our course will provide you with the knowledge and skills to deal with these situations.

This 3-hour workshop will help staff:

• understand the causes of anger and aggression

• understand what are acceptable and unacceptable levels of behaviour

• recognise their responses when feeling challenged or threatened

• use tactical communication and body language to gain rapport with difficult people

• apply diffusion techniques

• learn techniques to prevent a physical attack

• deal with aggression that turns to violence

• learn strategies to remain calm and centred

• feel confident about dealing with anger or aggression in people.